Question 1

I need help and guidance with EV charging, can you help?

Accepted Answer

Yes, our sales team is available during business hours to take a call or an online chat. As we build and develop our own charger hardware and develop the software, we are experts in all things EV charging. If the sales team can’t answer your questions, then one of the technical team will be able to. Just contact us or explore our EV charging guides.

Question 2

What type of electric car can I charge with an Evnex EV charger?

Accepted Answer

Evnex chargers are compatible with all electric vehicle makes and models. The EV’s plug type will dictate the EV charger model required, or you can select a socket EV charger if you require plug flexibility. Evnex chargers come in single-phase 7.4kW or three-phase 22kW sizes.

Question 3

Where do you manufacture your EV chargers?

Accepted Answer

We are proudly a New Zealand company, we design, manufacture, and develop all our products right here in Christchurch, New Zealand. We have been in the EV charging industry since 2014.

Question 4

What is the difference between AC and DC charging stations?

Accepted Answer

Generally, AC chargers are used where time is not a factor, such as at home or in a business where EVs are parked for a few hours. AC charger technology is significantly cheaper than DC chargers, which are often referred to as rapid chargers. DC rapid chargers generally deliver large amounts of electricity in a very short space of time. These are suited to long-haul and convenient locations and are more expensive to install. See our EV charging times article for more comparisons.

Question 5

Do you install your EV chargers?

Accepted Answer

Yes, we install our chargers across New Zealand and some states of Australia. Our professional electricians follow best practices and are well trained on our products. Once the installation is complete, we'll provide ongoing support for both EV drivers, homeowners and fleet managers.

Question 6

Can you help with installing EV charging in a commercial space or apartment?

Accepted Answer

Yes, we can help with business or commercial building EV charging solutions, including multi-tenanted apartment buildings. We provide EV charging software and tools for facility managers and body corporates to recoup charging costs. See our article about building a charging network for Apartments & Facilities.

Question 7

Do you provide on-going support for users of Evnex EV chargers?

Accepted Answer

Yes, any EV driver who has access to an Evnex EV charger can call us during our support hours and receive charging help, no matter how small or large the issue we will assist. Visit our Support Page or quickly search through our 'How to guides' and resources found in the Evnex Knowledge Hub.

Question 8

Should I pre-wire my new build home for EV charging?

Accepted Answer

It's definitely worth considering, as pre-wiring during a new build can result in a more cost effective install later. If you have questions about preparing your new build home for an EV charger, explore our pre-wire requirements guide.

Question 9

Is there a subscription cost to the software?

Accepted Answer

For individual homeowners and small businesses with a limited number of chargers, there is no subscription cost. For business customers with multiple chargers and more complex requirements, we have paid subscription plans available.